Phone support for technical issues is available in Acronis Advantage and Pay-Per-Incident support programs
The table below shows availability of phone support in different support programs:
|active Acronis Advantage Premier support program||24x7|
|active Acronis Advantage Standard support program||12x5|
|Acronis Backup & Recovery Online subscription||24x7|
|Acronis Backup and Security subscription||12x5|
|Pay-Per-Incident support license for one issue/question||24x7|
In other situations you can purchase Pay-Per-Incident support license for your product to receive technical support by phone for one issue/question. See Purchasing Acronis Support Program. A phone number will be e-mailed to you after purchasing Pay-Per-Incident license.
Phone support is not available for Customer care issues (license/serial number, web navigation, download and presales questions). For rapid assistance it is recommended to use LiveChat service for such requests.