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20218: How to Get Phone Support

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Created - Apr 1, 2011; Updated - Jun 23, 2011
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Phone support for technical issues is available in Acronis Advantage and Pay-Per-Incident support programs

Description

The table below shows availability of phone support in different support programs:

Support program/subscription Availability
active Acronis Advantage Premier support program 24x7
active Acronis Advantage Standard support program 12x5
Acronis Backup & Recovery 10 Online subscription 24x7
Acronis Backup and Security subscription 12x5
Pay-Per-Incident support license for one issue/question 24x7

In other situations you can purchase Pay-Per-Incident support license for your product to receive technical support by phone for one issue/question. See Purchasing Acronis Support Program. A phone number will be e-mailed to you after purchasing Pay-Per-Incident license.

Phone support is not available for Customer care issues (license/serial number, web navigation, download and presales questions). For rapid assistance it is recommended to use LiveChat service for such requests.

More information

See also:

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