20218: How to Get Phone Support

Phone support for technical issues is available in Acronis Advantage and Pay-Per-Incident support programs


The table below shows availability of phone support in different support programs:

Support program/subscription Availability
active Acronis Advantage Premier support program 24x7
active Acronis Advantage Standard support program 12x5
Acronis Backup & Recovery Online subscription 24x7
Acronis Backup and Security subscription 12x5
Pay-Per-Incident support license for one issue/question 24x7

In other situations you can purchase Pay-Per-Incident support license for your product to receive technical support by phone for one issue/question. See Purchasing Acronis Support Program. A phone number will be e-mailed to you after purchasing Pay-Per-Incident license.

Phone support is not available for Customer care issues (license/serial number, web navigation, download and presales questions). For rapid assistance it is recommended to use LiveChat service for such requests.

More information

See also:

Provide feedback on this information

Please use the form below to send us your comments. We read all feedback carefully.

Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please use our Contact Support Wizard.

Thank you for taking the time to send us your thoughts, we truly value your input.

To protect your privacy, do not include contact information in your feedback.