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1958: CDRecord Log

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Created - Apr 18, 2006; Updated - Nov 19, 2010

Obtaining cdrecord.log to troubleshoot issues with creating Acronis Bootable Media or with creating backups on optical discs

Introduction

You will be asked to create cdrecord.log if there is an issue with:

Creating Acronis Bootable Media on optical discs (e.g. CD, DVD, Blu-ray);
Creating backups on optical discs (e.g. CD, DVD, Blu-ray).

Solution

Creating in Windows 32-bit

Hit Start-Run and type in regedit
Browse to the following registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
Right-click on Acronis and select New -> Key
Name the key DebugLogs
In DebugLogs create new DWORD (32-bit) Value
Name it cdrecord
Right-click on cdrecord and select Modify
Change Value data to 1 and click OK
Reproduce the issue;
After reproducing the issue the cdrecord.log file will be created in the following folder:
- Windows 2000/XP/2003: \Documents and Settings\All Users\Application Data\Acronis\DebugLogs
- Windows Vista, Windows 7, Windows Server 2008: \ProgramData\Acronis\DebugLogs
Send the cdrecord.log file to Acronis Customer Central.

Creating in Windows 64-bit

Hit Start-Run and type in regedit
Browse to the following registry key
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis
Right-click on Acronis and select New -> Key
Name the key DebugLogs
In DebugLogs create new DWORD (32-bit) Value
Name it cdrecord
Right-click on cdrecord and select Modify
Change Value data to 1 and click OK
Reproduce the issue;
After reproducing the issue the cdrecord.log file will be created in the following folder:
- Windows 2000/XP/2003: \Documents and Settings\All Users\Application Data\Acronis\DebugLogs
- Windows Vista, Windows 7, Windows Server 2008: \ProgramData\Acronis\DebugLogs
Send the cdrecord.log file to Acronis Customer Central.

More information

Send the created cdrecord.log file to Acronis Customer Central.