Knowledge Base

How to investigate issues with Acronis PXE Server

This article applies to:

• Acronis Snap Deploy 3
• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Description

Check if the bootable components are uploaded to the Acronis PXE Server - see:

• Windows 2000/2003, Windows XP: \Documents and Settings\All Users\Application Data\Acronis\PXEServer\Bootmenu
• Windows Vista, Windows 7, Windows Server 2008: \ProgramData\Acronis\PXEServer\Bootmenu

To investigate issues with Acronis PXE Server the following information is needed:

• Log files from the computer where Acronis PXE Server is installed:
  
  • Documents and Settings\All Users\Application Data\Acronis\FileServer\Logs
  • Documents and Settings\All Users\Application Data\Acronis\PXEServer\Logs
• Windows System Information File from the computer where Acronis PXE Server is installed;
• Information about where DHCP server is installed;
• Exact model of the network card;
• Error message that is received after trying to boot via PXE;
• PCAP logs gathered from the PXE Server machine at the time of boot failure. See Collecting PCAP Logs.

More information

After collecting all the information, contact Acronis Customer Central with reference to this article.

If Acronis PXE Server and DHCP server run on different machines, then the recommendation is not to set option 060 on the DHCP server.

Only one PE image (WinPE or BartPE) can be uploaded to Acronis PXE Server.

See also:

• Acronis PXE Server Conflicts with Broadcom ASF IP Monitor Service
• Booting from PXE fails with "Proxy DHCP service did not reply to request on port 4011"