Knowledge Base

To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format

Symptoms

• Using Acronis Recovery for Microsoft Exchange you have restored E-mails from a backup;
• The restored E-Mails are corrupted.

Cause

There is no definite cause. The issue requires investigation.

Solution

1. Check if you restored the E-mails from the backup of Information Store or Mailbox;
   

2. Check if restoring from a different backup also results in corrupted E-mails;
   

3. Export the original and restored E-mails in .eml format. You can do this in your E-mail client by selecting an E-mail and clicking Save as...
   

   (!) The E-mails should be saved in .eml format only. Please note that E-mails can not be saved in .eml format from Microsoft Outlook 2003/2007. However, saving the emails to .eml is possible via Microsoft Outlook Express.

4. Collect logs as described in Collecting Acronis Recovery for Microsoft Exchange Logs
   

5. With all the information collected, contact Acronis Customer Central and refer to this article.

More information

See also Multiple E-Mail Notifications Fail in Acronis Recovery for Microsoft Exchange.