Knowledge Base

Where to find the serial number of your copy of Acronis product

Introduction

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it.

(!) If you purchased the product in Acronis Online Store, you can retrieve your serial number using Serial Number Auto-Recovery Tool.

(!) If you are installing a trial version of Acronis Disk Director 11 Home, you do not need a serial number. See Acronis Disk Director 11 Home: Installation of a Demo Version.

(!) If you have Acronis True Image Home 2010 already installed, you can view the serial number on the About page along with the build number. See Viewing Build Number in Acronis True Image Home.

(!) If you have Acronis True Image Home already installed, you can view the serial number on the Help -> About Acronis True Image Home. See Viewing Build Number in Acronis True Image Home.

(!) If you are installing Acronis True Image Home 2010 Online Backup (Standalone), you do not need a serial number. This is a freeware utility. See Acronis True Image Home 2010 Online Backup (Standalone).

(!) If you have an OEM version of an Acronis product (e.g. preinstalled on your hard disk, notebook etc), please contact your OEM vendor for a serial key.

(!) If you purchased multiple licenses for Enterprise products, only the first license key will be in the .pdf license certificate. The remaining licenses should be in a separate .txt file.

(!) We always recommend to register your serial number at the Acronis website, so that it will not be lost:

1. Please log in your Account:

   

   If you forgot your login information, please see Retrieving Login Information Automatically at the Acronis Website.

2. Register the serial numbers at Product Registration:

   

3. The serial number will be under Registered Products & Downloads:

   

Solution

• If you purchased your Acronis product online, then you should have received your serial number in an automatic E-mail that was sent to the E-mail address that you provided at the time of the purchase.

  (!) The automatic E-mail comes from CleverBridge (cleverbridge.com), which is the official payment service provider for Acronis. If you cannot find the E-mail, please make sure it is not in your spam or junk folder. If the E-mail has been deleted, please contact Acronis Customer Central as described under More information.

• If you purchased your Acronis product offline at a retail store, then the location of the serial number depends on the package:
  
  • Boxed product, that consists of the CD, White CD Sleeve, Quick Start Guide. - The serial number sticker is affixed to the back of White CD Sleeve;
  • DVD Amaray Case, that consists of the CD and Quick Start Guide. - The serial number sticker is affixed inside the DVD case on right hand side. Directly above where the CD is held in place.

    If you still cannot find the serial number, please contact Acronis Customer Central as described under More information. Please be aware that you may need to purchase Service Handling Fee if a serial number can not be retrieved from Acronis database: Service Handling Fee.

• If you have already registered your serial number at the official Acronis website, then please log in your Account. The serial number will be under Registered products.

  If you forgot your login information, please see Retrieving Login Information Automatically at the Acronis Website.

• If you have a 16-digit activation key instead of the full one, please see Activating a Boxed Version of an Acronis Product.

More information

See also:

• Acronis Products: Receiving Trial Serial Numbers
• Acronis Home Products: Serial Number Is Not Accepted
• Acronis Corporate Products: Serial Number Is Not Accepted