Knowledge Base

Clean up your Windows Temp folder to eliminate the issue

This article applies to:

• Acronis True Image Home 2009
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Enterprise Server
• Acronis True Image Echo Workstation

Symptoms

1. Using Acronis True Image you try to do a backup;
   

2. Acronis True Image fails to back up the following error message:
   

   Failed to read data from the disk.
   A possible reason might be bad sectors on the disk.

3. Program log (Tools -> Show log) shows the following entry:
   

   Read error (0x70003) Tag = 0x2CBDD167CBCA94F3 Failed to determine temporary file name. (0x10C453) Tag = 0x14181C22EF45ADF0 The file exists (0xFFF0) code = 80070050 Tag = 0xBD28FDBD64EDB8AF

Cause

There is not enough space in your Windows Temp folder. Acronis True Image needs this folder to save the temporary snapshot file when creating a backup.

Solution

1. Clean up your Windows Temp folder:
   
   • \Documents and Settings\[UserName]\Local Settings\Temp\ (or Start -> Run -> %TEMP%)

2. Try running the backup again.

More information

Contact Acronis Customer Central if you have any questions or need assistance.