Knowledge Base

Virtual Appliance does not support restore of files from a disk backup. If you need to restore files from a disk backup, please use Acronis Agent

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server Virtual Edition

Symptoms

1. You connect to Acronis Backup & Recovery 10 Management Server;
2. You press Recover and in Machine to Recover Selection you select the server with Acronis Backup & Recovery 10 Agent for ESX/ESXi (Virtual Appliance);
3. You set up a task to recover selected files/folders from a disk backup;
4. When you press OK, you receive an error message similar to the following one:

   Failed to create recovery task

   OR

5. You connect to Acronis Backup & Recovery 10 Agent for ESX/ESXi and set up a recovery task;
6. When selecting Data type, the option Files is not available:

   

Cause

This is by design. Virtual Appliance does not support restore of selected files/folders from a disk backup.

Solution

Use Acronis Backup & Recovery 10 Agent for Windows or Acronis Backup & Recovery 10 Agent for Linux to recover selected files/folders from a disk backup.

(!) If you want to recover selected files/folders directly into a virtual machine, Acronis Backup & Recovery 10 Agent for Windows/Agent for Linux should be installed on this virtual machine.

More information

See also Acronis Backup & Recovery 10: Restoring Specific Files and Folders From Disk Backup.