Knowledge Base

Acronis True Image may fail to back up an NTFS-compressed partition

This article applies to:

• Acronis True Image 10.0 Home
• Acronis True Image 11 Home
• Acronis True Image Home 2009
• Acronis True Image 9.1 Server for Windows
• Acronis True Image 9.1 Workstation
• Acronis True Image 9.1 Enterprise Server
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. You have a compressed NTFS (the Compress disk drive to save disk space option in partition's Properties is ticked off);
2. You run Acronis True Image to back up the whole compressed partition or files/folders on it;
   

3. Acronis True Image starts running the backup, but fails with an error message similar to the following one:
   

   E00040001: Failed to backup file or folder 'C:\Files_to_backup\installation.msi'.
   Error reading the file. (0x40001)
   Tag = 0x61F1883FE50B0A30
   Snapshot read failed. (0x10C45A)
   Tag = 0x14181C22EF45AD23
   The parameter is incorrect (0xFFF0)
   code = 60070057
   Tag = 0xBD28FDBD64EDB8AF

Cause

This is an issue in Acronis True Image.

Solution

As a workaround, decompress the partition:

• Right-click on the partition in Windows;
• Select Properties;
• Uncheck Compress disk drive to save disk space;
• Click OK.

More information

Contact Acronis Customer Central if you have any questions.