Knowledge Base

The issue is caused by the flaw in the update installation. To resolve this issue, reinstall Acronis True Image Home 2011 Plus Pack as described in the Solution section

This article applies to:

• Acronis True Image Home 2011 Plus Pack

Symptoms

1. You had Acronis True Image Home 2011 and Acronis True Image Home 2011 Plus Pack Build 5519 installed;
2. You updated both components to the latest build;
3. An attempt to create WinPE-based ISO image using Acronis WinPE ISO Builder fails with the following error message:

   Source file 'bootmenu.bin' cannot be found. Select another folder or reinstall the application and start the wizard again.

   

Cause

Due to a flaw in the update installation algorithms, some of the components fail to get updated properly.

Solution

To resolve this issue, please do a clean reinstall of the latest build of Acronis True Image Home 2011 Plus Pack:

1. Go to Start -> Run -> appwiz.cpl and uninstall Plus Pack for Acronis True Image Home 2011;
2. Depending on the edition of your operating system, go to:
   • Windows 32-bit: C:\Program Files\Acronis\TrueImageHome\
   • Windows 64-bit: C:\Program Files (x86)\Acronis\TrueImageHome\
3. Delete the BartPE folder if it exists;
4. Install the latest build of Acronis True Image Home 2011 Plus Pack;
5. Reattempt the WinPE-based ISO image creation using Acronis WinPE ISO Builder. The issue should now be resolved.

More information

The issue with the update installation will be fixed in a future update of Acronis True Image Home 2011.

Feel free to contact Acronis Customer Central referencing this article should you have any issues or questions.