Knowledge Base

How to change the registration e-mail on Acronis website

Introduction

If you changed your e-mail address, you can change your registration e-mail at the Acronis website.

(!) You can only change your registration e-mail if the new e-mail has never been registered at the Acronis website.

Solution

1. Log in to your account at the Acronis website:

   

   (!) If you don't remember your registration e-mail, you can use a special form to retrieve a forgotten registration E-mail or password

2. Go to Personal Profile page and click on Change E-mail:

   

3. On Change Registration E-mail page submit the new e-mail address and current password for the account, then press Save changes:

   

4. A confirmation letter will be sent to the new e-mail:

   

   Confirmation e-mail contents are similar to the following:

   Subject: Acronis: Please confirm the change of your registration email

   From: noreply@acronis.com

   Hello <Customer Name>!

   You requested to change you registered email from <current e-mail address> to <new e-mail address>. To confirm the change of email, please click here: <confirmation link>

   (!) If you cannot find the confirmation e-mail in your inbox, please check spam/junk mail folder as well.

5. Click on the confirmation link. You will be logged into the Acronis website automatically and you will see a confirmation message:

   Your new login is <new e-mail address>

More information

(!) It is not possible to transfer registered products from one account to another. If you want to transfer registered products between two accounts, please contact Acronis Customer Central.

See also:

• Registering Acronis Products at the Website
• Changing Account Password on Acronis Website
• Retrieving Login Information Automatically at the Acronis Website