Knowledge Base

Install Microsoft Messaging API and Collaboration Data Objects 1.2.1 to solve the issue

This article refers to Microsoft Exchange Server 2007

(!) Please make sure you are familiar with Connecting to Acronis Recovery for Microsoft Exchange Agent: Known Issues.

Symptoms

1. You run Acronis Recovery for Microsoft Exchange Management Console;
   

2. In the main window of the Management Console you Connect to a remote computer that has Microsoft Exchange Server 2007;
   

3. Once connected, you choose one of the following:
   
   • Back Up Information Store
   • Back Up Mailboxes

4. Acronis Recovery for Microsoft Exchange fails with the following error message:
   

   MAPI (MAPIX or CDO) is not installed

Cause

Microsoft Messaging API and Collaboration Data Objects 1.2.1 are not installed.

Solution

Install Microsoft Messaging API and Collaboration Data Objects 1.2.1 on the machine with Microsoft Exchange Server 2007.

More information

If the issue occurs not on the machine with Microsoft Exchange Server 2007, please contact Acronis Customer Central with reference to this article.