Knowledge Base

To work around the issue, install Acronis Agent on the Windows SBS machine locally

Symptoms

• You install Acronis Management Console on any of the supported operating systems other than Windows SBS. See Operating Systems Acronis Recovery for Microsoft Exchange Supports;
• Using Acronis Management Console you select to remotely install Acronis Agent;
• On the Serial Number screen of Remote Install Wizard, you enter a valid license number for Acronis Recovery for Microsoft Exchange SBS edition;
• After entering the license number, the button Next is grayed out. Acronis Agent cannot be installed.

Cause

Not identified.

Solution

As a workaround, install Acronis Agent on the Windows SBS machine locally.

More information

After Acronis Agent is installed locally, you should be able to connect to it remotely using Acronis Management Console.

(!) The issue is only with using serial numbers for Acronis Recovery for Microsoft Exchange SBS edition.