1757: Acronis True Image Fails to Clone or Restore After Reboot

Acronis product reboots in Windows Native Mode, but the cloning or restore process finishes in a few seconds with no result

This article applies to:

  • Acronis Migrate Easy 7.0
  • Acronis True Image 10 Home
  • Acronis True Image 11 Home
  • Acronis True Image Home 2009
  • Acronis True Image 9.1 Server for Windows
  • Acronis True Image 9.1 Workstation
  • Acronis True Image 9.1 Enterprise Server
  • Acronis True Image Echo Server for Windows
  • Acronis True Image Echo Workstation
  • Acronis True Image Echo Enterprise Server

Symptoms

  1. You run any of the listed Acronis products in Windows to do cloning of one local hard disk drive to another local one;
  2. After going through the Disk Clone or Restore wizard you click Proceed at the final screen;
  3. Acronis product reboots in Windows Native Mode to perform the cloning or restore;
  4. The cloning process finishes in a few seconds and with no error messages;
  5. The machine boots back in Windows, but the hard disk is not cloned or restored.

Cause

There is any type of USB storage device attached to the machine during the cloning or restore (USB hard drive, card reader, printer, anything that has card slots etc).

Solution

Temporarily detach any USB storage device that is plugged in. Perform the cloning or restore with the USB storage device detached.

If you have an inbuilt card reader, then disable it through Windows Device Manager:

  1. Hit Win-R to get to the command prompt;
  2. Type in devmgmt.msc and hit Enter;
  3. In the Device Manager window locate your card reader (it probably starts with letters SD, MMC etc);
  4. Right-click on the card reader and select Disable.

Also, as a workaround, you can try performing the same operation from Acronis Bootable Rescue Media.

More information

The issue is only with cloning or restore of one local hard disk to another local hard disk. If you intend to clone or restore the local hard disk to an external USB one, it is safe to do so.

See also:

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