Knowledge Base

With the Enabled VSS support option Acronis True Image Echo errors out with the "Unable to create volume snapshot" error message when trying to backup a hard disk drive with EISA diagnostic partition

This article applies to:

• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Enterprise Server

Symptoms

• You have a machine with Extended Industry Standard Architecture (EISA) partition;
• When running the Create Backup Wizard of Acronis True Image Echo, you check the box to back up the whole disk, which automatically selects all partitions on it including EISA;
• You check the Enable VSS support box in the Database support window of Acronis True Image Echo;
• The backup process fails with the following error message:

Unable to create volume snapshot

Cause

Not identified.

Solution

As a workaround, please uncheck the EISA partition on the Partitions Selection screen of the Create Backup Wizard.

More information

Acronis developers are working on this issue. This article will be updated once the issue is fixed.