Knowledge Base

When trying to manually run a group backup task scheduled in Acronis Backup Server, the task disappears from the list

This article applies to:

• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. Via Acronis True Image Management Console you connect to Acronis Group Server;
2. In Acronis Group Server you schedule a new task to back up one or several machines;
3. In the schedule wizard you set this task to run Manually later;
4. When trying to manually run the task in the Scheduled Tasks window of Acronis Group Server, the task fails to start without any error message and disappears from the list. In the Acronis True Image Agent log on the machine that was supposed to be backed up the error message is:

Failed to process pair script

Cause

Issue in the product code.

Solution

Update to the latest build of Acronis True Image Echo. See Downloading the Latest Build of Acronis Software.

More information

You can read more about Acronis Group Server in the respective user guide:

http://www.acronis.com/enterprise/download/docs/