Knowledge Base

When trying to put in credentials for a networked computer in Acronis Group Server, the typing speed is very slow

This article applies to:

• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. Via Acronis True Image Management Console you connect to Acronis Group Server;
2. In Acronis Group Server you select one of the networked computers and try to type in credentials for it;
3. Inputting of each character in the user name and password fields significantly lags. It takes approximately two seconds to type in one character.

Cause

Upon entering each character in the user name and password fields Acronis Group Server sends a request to the networked computer and waits for the response.

Solution

Update to the latest build of Acronis True Image Echo. See Downloading the Latest Build of Acronis Software.

More information

Contact Acronis Customer Central if you have questions or need assistance.