Knowledge Base

Start "Acronis Nonstop Backup Service" to fix the issue

This article applies to:

• Acronis True Image Home 2011
• Acronis True Image Home 2010

Symptoms

Acronis Nonstop Backup fails with the following error message:

0x00E40021+0x00000009+0x0000FFF0+0x800706BA
Unknown status

Cause

This means that the Acronis Nonstop Backup Service has stopped.

Acronis Nonstop Backup Service is responsible for correct Acronis Nonstop Backup operation.

Solution

Depending on the situation, there are two solutions:

• Acronis Nonstop Backup may pause on itself on system overload. This is designed behavior. Please see Acronis Nonstop Backup Pauses;
• If Acronis Nonstop Backup has stopped not on system overload, but for an unknown reason, please start the service for correct operation:
  Start Acronis Nonstop Backup Service:

  1. Click Start -> Run and type in services.msc and click OK:

     

  2. In the Services window locate Acronis Nonstop Backup service:

     

  3. Right-click on the service and select Properties in the pop-up menu:

     

  4. In the invoked window set the Startup type to Automatic:

     

  5. Click the Log On tab and make sure the Log on as: is set to Local System account. Click OK:

     

  6. Right-click on the service again and select Start in the pop-up menu:

     

More information

See also Acronis Nonstop Backup: FAQ.

If the issue persists or you need assistance, please contact Acronis Customer Central with a reference to this article.