Knowledge Base

The necessary drivers for this new controller were not added in the current version of Acronis products

This article applies to:

• LSI M1064E MegaRAID SAS controller
• Intel 631xESB/632xESB SATA RAID controller

Symptoms

The hard drives connected to the listed controllers are not recognized from Acronis Bootable Media.

To be sure that the issue is caused by one of the listed controllers, please do the following:

1. Get your Windows System Information File;
2. Check that the Vendor ID under SCSI is any of the following:

Vendor ID 0x1000, Device ID 0x0055
Vendor ID 0x1000, Device ID 0x0057
Vendor ID 0x8086, Device ID 0x2682, Subvendor ID 0x8086, Subdevice ID 0x3477
Vendor ID 0x8086, Device ID 0x2682, Subvendor ID 0x8086, Subdevice ID 0x3479

Cause

The Linux kernel used in Acronis products does not support the listed controllers.

Solution

As a workaround, please use BartPE or WinPE:

• Acronis Backup & Recovery 10: Using Acronis Media Builder to Build WinPE with Acronis Plug-In
• Acronis Backup & Recovery 10: Adding Acronis Plug-in to WinPE 1.x
• Acronis Backup & Recovery 10 WinPE ISO Plug-In
• Acronis Backup & Recovery 10: Adding Acronis Plug-in to WinPE 2.x
• Installing Acronis Backup & Recovery 10 into an Existing WinPE Environment
• Acronis Backup & Recovery 10: Building BartPE with Acronis Plug-in
• Acronis True Image Home 2010 Plus Pack: Adding Acronis Plug-In to WinPE 2.x or 3.0
• Acronis True Image Home 2010 Plus Pack: Adding Acronis Plug-In to WinPE 1.x
• Acronis True Image Home 2010 Plus Pack: Creating WinPE Media with Acronis Plug-In
• Working with Acronis True Image Plug-In for BartPE
• Creating BartPE Media with Acronis Disk Director
• Creating BartPE Media with Acronis Universal Restore
• Creating WinPE ISO with Acronis True Image

More information

If you have further questions or need assistance, please contact Acronis Customer Central with reference to this article.