Knowledge Base

Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed

This article applies to:

• Acronis True Image Home 2009
• Acronis True Image 10.0 Home
• Acronis True Image 11 Home
• Acronis True Image Echo Workstation
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Enterprise Server

  (!) Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery.

  All current Acronis products have no compatibility issues with Cyberlink Recovery Manager.

Symptoms

You install Acronis True Image on a Hewlett-Packard laptop. After running the product you receive the following error message:

Error: E000101F4: Acronis True Image Home has not found any hard disk drives

Acronis Report shows no internal hard disk drives.

Cause

Acronis True Image conflicts with HP Backup and Recovery Manager, which is a pre-installed backup and recovery application from Hewlett-Packard.

You can find out if this software is installed by looking in Windows System Information File:

System manufacturer is Hewlett-Packard:

HP Backup & Recovery entry in Software Environment\Program Groups branch:

Virtual Z partition in Components\Storage\Drives branch:

Solution

Uninstall HP Backup & Recovery Manager as described in Hewlett-Packard Knowledge Base:

• http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=us&dlc=en&product=18703&docname=c00810298

Please make sure that virtual partition Z disappears after uninstallation.

Then please reinstall your copy of Acronis True Image, and the product will detect your hard disk drive(s) properly.

More information

(!) Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery.

All current Acronis products have no compatibility issues with Cyberlink Recovery Manager.