Compatibility of Acronis Products with HP Backup and Recovery

Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed

This article applies to:

Acronis True Image Home 2009
Acronis True Image 10.0 Home
Acronis True Image 11 Home
Acronis Backup & Recovery 10 Advanced Server (Agent for Windows)
Acronis Backup & Recovery 10 Server for Windows (Standalone)
Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition (Agent for Windows)
Acronis Backup & Recovery 10 Advanced Workstation
Acronis Backup & Recovery 10 Workstation (Standalone)
Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Windows)
Acronis True Image Echo Workstation
Acronis True Image Echo Server for Windows
Acronis True Image Echo Enterprise Server

You install Acronis True Image on a Hewlett-Packard laptop. After running the product you receive the following error message:

Error: E000101F4: Acronis True Image Home has not found any hard disk drives

Acronis Report shows no internal hard disk drives.

Acronis True Image conflicts with HP Backup and Recovery Manager, which is a pre-installed backup and recovery application from Hewlett-Packard.

You can find out if this software is installed by looking in Windows System Information File:

System manufacturer is Hewlett-Packard:

HP Backup & Recovery entry in Software Environment\Program Groups branch:

Virtual Z partition in Components\Storage\Drives branch:

Uninstall HP Backup & Recovery Manager as described in Hewlett-Packard Knowledge Base:

Please make sure that virtual partition Z disappears after uninstallation.

Then please reinstall your copy of Acronis True Image, and the product will detect your hard disk drive(s) properly.

Acronis developers are working on this issue and it is to be fixed.

Knowledge Base