Knowledge Base

Working around the situation when Acronis True Image crashes with an MS Visual C++ Runtime Library error message on attempt to edit the existing Backup Location

This article applies to:

• Acronis True Image 10.0 Home
• Acronis True Image 11 Home

  (!) This does not apply to the current versions of the product.

Symptoms

Acronis True Image Home Edit Backup Location Wizard crashes immediately after pressing Next at the welcome screen with the following error message:

Cause

The most probable cause is that the drive letters have been changed in Windows after creating Acronis Backup Locations.

Solution

The issue is resolved by doing the following:

1. Use Windows Explorer to browse for the existing Backup Locations directories. Manually delete configuration files (*.cfg) from them.

2. Run "regedit" command from Start -> Run and search for the following key:

   • HKEY_CURRENT_USER\Software\Acronis\Fomatik\PlaceBrowser\FavoritePlaces

3. Delete all existing subkeys under FavoritePlaces:

The issue should be resolved. Backup archive will still be accessible in the folder where there was Backup Location. You can then create new Backup Location and start using it. If you create it in the same folder where it was before and you had there backup archives, they will show up in Backup Location.

More information

You can also take a look at a Microsoft article on how to modify the Windows registry.