Knowledge Base

What to do in case you receive the error message stating that Acronis License Server cannot be found during the installation of Acronis OS Deploy Server

Symptoms

You receive License Server not found error message during the installation of Acronis OS Deploy Server. The exact error text may vary depending on particular build and language version of the product.

Cause

Acronis OS Deploy Server cannot properly determine the amount of licenses imported into Acronis License Server.

Solution

You can employ any of the two solutions below:

• Start Acronis Snap Deploy Management Console -> Connect to Acronis License Server -> Check if you have imported licenses into Acronis License Server.
• Try setting the address of Acronis License Server manually via IP or DNS name of the computer where Acronis License Server is installed. This can be done only during the installation of Acronis OS Deploy Server, when you are prompted for the address of Acronis License Server.

More information

If the computers pending for deployment and Acronis License Server are in different subnets, then you need to make sure that the router properly forwards multicast requests. This is vital since Acronis License Server is discovered by the target machines via multicast. However it relates only to the case if Acronis OS Deploy Server is installed with the Automatically find License Server in network option.

See also Use of Licenses in Acronis License Server.