1653: Compatibility of Acronis True Image with ScriptLogic Desktop Authority

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Desktop Authority Remote Management Console hangs when there is Acronis True Image installed on the machine

Symptoms

Desktop Authority Remote Management Console freezes and is not functional if it is run on the same machine where there is Acronis True Image installed.

Desktop Agents do not conflict with Acronis True Image and can co-exist safely. It is only Desktop Authority Remote Management Console that conflicts.

Cause

Not identified.

Solution

Increase IRPStackSize.

Instructions on how to perform this can be found in Microsoft Knowledge Base Article 177078.

More information

Scriptlogic Desktop Authority is a program to perform remote and local Windows desktop management. For detailed information please see http://www.scriptlogic.com/products/desktopauthority/.

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