Knowledge Base

As a workaround, reboot the machine with the share

This article applies to:

• Acronis True Image Home 2011

Symptoms

1. You have a system partition backup saved to the network share on a Windows machine;
2. In Acronis True Image Home 2011 running in Windows, you choose to restore the system partition backup from this network share;

   (!) The issue is only with the network share on a Windows machine.

3. To restore the system partition, Acronis True Image Home 2011 reboots the machine in its own environment (Acronis Linux);
4. To start the restore, Acronis True Image Home 2011 prompts for credentials.

   Irrespective of whether you enter correct or incorrect credentials, the prompt does not disappear.

   As a result, the restore cannot be performed.

Cause

This is a known issue.

Solution

When faced with the credentials prompt, you can employ following workaround:

• Restart the Server service (this will not require a reboot) - this has to be done on the Windows machine that has the shared folder with the backup:
  1. Hit Start-Run and type in services.msc

     

  2. Locate the Server service:

     

  3. Right-click on it and select Restart:

     

You will then be able to successfully enter the required credentials to access the share and continue with the restore.

More information

This is a known issue.