Knowledge Base

The Acronis Report collects information about the structure of partitions of your hard disk drives and the file system structure

Description

When sending a support request to Acronis Customer Central, it is always a good idea to send the output information of the Acronis Report utility that you can run on your machine.

You can download the Acronis Report utility from the following link:

http://download.acronis.com/support/AcronisReport.exe

The Acronis Report output consists of the following sections:

• Brief partition layout, which allows taking a quick view on the partitions structure
• Drives BIOS parameters which allow to see how the BIOS recognizes the drives
• Sector dumps of the hard drive system areas including the MBR, extended partition tables and boot sectors hexadecimal dumps
• The MBR, extended partition tables and boot sectors including the fields and values of the appropriate sectors

More information

Attaching the Acronis Report file to your request for support can expedite request processing and will let an Acronis Customer Central Representative have a clearer understanding of the situation.

The Acronis Report utility cannot and does not collect confidential data from your machine.

See also Running Acronis Report and Checking Disk for Errors.

If there is an issue that you are experiencing with Acronis software when running it from a standalone version (not from Windows), it may also be useful to have Acronis Linux Report.

If your machine is unbootable, then you can create Acronis Report by doing the following:

On a floppy disk

• Download Acronis Report utility from http://download.acronis.com/support/AcronisReport.exe
• Run Acronis Report utility and select the Create bootable floppy option;
• Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
• Boot the computer under consideration from this diskette and wait for report creation process to complete;
• Acronis Report will appear on the diskette as report.txt.

On a CD or flash drive

• Download Acronis Report utility from http://download.acronis.com/support/AcronisReport51.exe
• Run Acronis Report utility and select the Create bootable media option;
• Insert a blank CD or a flash drive and proceed with creating the bootable media;
• Boot the computer under consideration from the created media. Choose Safe version if you are going to save the report to an internal hard disk. Choose Full version if you are going to save the report to a network share or external USB disk. Wait for report creation process to complete;
• Acronis Report will appear on the selected media as report.txt.

(!) For technical reasons, we recommend creating Acronis Report on a floppy disk.