Knowledge Base

Uncheck the "Compatibility mode" option for the executable to fix the issue.

This article applies to:

• Acronis True Image Home 2011

Symptoms

1. Using Acronis True Image Home 2011 in Windows Vista or Windows 7;
2. The backup runs successfully, but the Queued status of the backup stays on through the whole process and does not change:

   

3. Restarting Acronis True Image Home 2011 updates the status to the correct one.

Cause

This is a known issue.

Setting Windows Compatibility mode for Acronis True Image Home 2011 prevents the product from showing real time backup progress.

Windows Compatibility mode is not a default setting.

Solution

Disable Windows Compatibility mode for Acronis True Image Home 2011:

1. Navigate to the following folder:
   • Windows 32 bit: \Program Files\Acronis\TrueImageHome\TrueImage.exe
   • Windows 64 bit: \Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
2. Right-click on TrueImage.exe an uncheck the Compatibility mode option:

   

   

More information

Acronis Development Team is working on fixing the issue.