Contact Acronis Customer Central for a resolution
This article applies to:
(!) If the product does not detect the hard disks in Windows, please see Acronis Product Does Not Detect Hard Disks in Windows.
The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules can't get access to the device.
There is no possibility to add drivers to regular Acronis Bootable Media (based on Linux) on the fly. Each case is to be investigated separately to determine the exact root cause and see if it is possible to implement the respective hardware support.
The below information is needed to investigate the problem:
As an alternative, you may use a Windows-based Bootable Media (WinPE) - see Acronis Bootable Media Types. It uses Windows-based drivers which can be requested from the respective hardware vendor and embedded into WinPE-based media manually.
You may also want to check the known issues: