Knowledge Base

Most probably the download link expired or was copied incorrectly

Symptoms

You are not able to download an Acronis product that you have purchased from the link given in the invoice or in the confirmation e-mail.

Cause

One possible reason is that the download link has expired. Download links for Acronis products purchased on Acronis website expire in 30 days.

If you copy and paste the link to the browser address field, it is possible that the link is not copied correctly.

Solution

Please make sure that you copy the link correctly, or click on the download link to open it instead of copying and pasting.

Having purchased an Acronis product we recommend you to register the serial number at the Acronis website: see Registering Acronis Products at the Website. After registration you can download the installation file for the registered product under My Products & Downloads, which never expires. Registration on Acronis website is also required for receiving support and for downloading free product updates.

More information

If there are still issues, please contact Acronis Customer Central.