Knowledge Base

Please recheck your e-mail box to make sure there is no discrepancy

Symptoms

After committing a purchase operation at Acronis Online Store you never received a confirmation e-mail or an invoice with a serial number and download link to the product you have purchased.

Cause

The Acronis store automatically generates an e-mail after a purchase that includes a serial number and registration code.

It is possible that the message with your registration code and link that have been sent to you was misidentified as junk e-mail.

Solution

Please re-check the information that was sent to you after the purchase. If you still can not find it, please check the junk e-mail folder of your mail service. If the message does not appear within 30 minutes, please contact Acronis Customer Central.

More information

Please contact Acronis Customer Central if you need assistance.