Knowledge Base

Restart Acronis Remote Agent or perform installation under Administrator

This article applies to:

• Acronis Snap Deploy 3
• Acronis Universal Deploy 

Symptoms

1. You install Acronis Universal Deploy from an account with administrative privileges (not native Administrator account) while UAC (Windows User Account Control) is turned on;
2. After installation, the option to use Acronis Universal Deploy does not appear during deployment template creation.

Cause

Windows User Account Control does not allow restart of Acronis Remote Agent service during installation and thus necessary changes cannot be added to the product.

Solution

1. Turn off Windows User Account Control before installing Acronis Universal Deploy;      
   Disable UAC (involves machine reboot):

   Windows Vista

   1. Click Start -> Control panel:

      

   2. Click User Accounts:

      

   3. Click User Accounts again:

      

   4. Click Turn User Account Control on or off:

      

   5. Uncheck the box and click OK:

      

   6. Reboot the machine:

      

   Windows 7

   1. Click Start and type in user account control. Select Change User Account Control settings:

      

   2. Drag the bar down to Never notify:

      

   3. Reboot the machine.

   or

2. Install the product under Administrator: right-click on the installation file and select Run as Administrator.

Resultive solution


If you did not use the preventive solution, then you need to restart the computer after installing Acronis Universal Deploy.

If you cannot restart the computer, restart Acronis Remote Agent service instead:

• Go to Start -> Run -> services.msc;
• Right-click on Acronis Remote Agent and click Restart.

More information

See also Deploying Images with Acronis Snap Deploy.