Knowledge Base

This has been fixed

This article applies to:

• Acronis True Image Home 2011

Symptoms

1. Using Acronis True Image Home 2011 you schedule an E-mail backup (E-mail backup -> Schedule -> Turn on);
2. You leave Microsoft Outlook running;
3. Backup task starts, but then errors out with a message similar to the following one:

   Failed to back up file or folder 'Microsoft Office Outlook:/Profiles/Outlook/4CC7BS7B56C1D44C822859B1605B2854/'

   

4. If you press Ignore, the backup operation completes successfully, but Personal Folders are missing from the backup:

   

Cause

Issue in the product.

Solution

(!) This has been fixed and the fix is available in the latest build of the product. See Installation of the Latest Update of an Acronis Product.

More information

See also:

• Acronis True Image Home 2011: Supported E-Mail Clients
• Acronis True Image Home 2011: E-Mail Backup