Knowledge Base

Instructions on how to troubleshoot and resolve issues with corrupt backups

Introduction

If you have a corrupt backup and need to restore data from it, the general strategy would be to:

1. Copy the corrupt backup archive to the internal hard disk drive (if the backup is on an external resource/media);
2. Mount or explore the backup archive and try to restore files or folders from it.

To troubleshoot the issue please see the Solution section of this article.

Solution

If an Acronis product creates corrupt backup archives, please use the following scheme to troubleshoot the issue:

• Troubleshooting issues with corrupt backups

The troubleshooting scheme will guide you through steps to find out whether the backups are detected as corrupt due to the machine's faulty hardware, or they get corrupted during data transfer from network or USB, or due to the faulty transfer cable, or if the issue is in Acronis True Image running in Windows, or if the issue is with Acronis Bootable Media.

More information

(!) Acronis does not guarantee that images created with a newer build of the product will be supported by older builds. This means that restoring an image created with Acronis True Image Build 8163 may fail with Acronis True Image Build 8076.

(!) This article also applies to corrupted master images created by Acronis Snap Deploy.

See also Acronis True Image Cannot Access a Backup Archive with the "Password does not match" Error.

Contact Acronis Customer Central if you have questions or need assistance.

See also Acronis True Image Home Backward Compatibility.