Instructions on how to troubleshoot and resolve issues with corrupt backups
If you have a corrupt backup and need to restore data from it, the general strategy would be to:
To troubleshoot the issue please see the Solution section of this article.
If an Acronis product creates corrupt backup archives, please use the following scheme to troubleshoot the issue:
The troubleshooting scheme will guide you through steps to find out whether the backups are detected as corrupt due to the machine's faulty hardware, or they get corrupted during data transfer from network or USB, or due to the faulty transfer cable, or if the issue is in Acronis True Image running in Windows, or if the issue is with Acronis Bootable Media.
(!) Acronis does not guarantee that images created with a newer build of the product will be supported by older builds. This means that restoring an image created with Acronis True Image Build 8163 may fail with Acronis True Image Build 8076.
(!) This article also applies to corrupted master images created by Acronis Snap Deploy.
Contact Acronis Customer Central if you have questions or need assistance.