Knowledge Base

Try running Checkdisk and updating Acronis drivers to resolve the issue

Symptoms

1. You start performing any operation with a hard disk drive using Acronis software;
2. At the point where the product is Analyzing partitions or Performing Backup you get an error message similar to the one below:

Failed to read from sector...

Cause

Acronis software cannot get access to the partition to perform operations.

Solution

1. Please check the partition for errors:

   • Go to the Command Prompt (Start -> Run -> cmd);
   • Enter the command:

   chkdsk DISK: /r

   where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

2. If Step 1 does not solve the issue and you are using Acronis True Image Home 2009 Build 9796 or Acronis True Image Echo Build 8353 (Windows Editions), click the table below for instructions:

   • 
   • If you are using other Acronis products (but not Acronis Backup & Recovery 10), then please do the following:
     • Download SnapAPI update

     • Unpack the archive and run the SnapAPISetup.msi file;

     • Go through the wizard screens and hit Proceed to install the update.

     (!) You will need to reboot the machine to finish the installation.

   • If you are using Acronis Backup & Recovery 10, please download and install the latest build. See Downloading the Latest Build of Acronis Software.
3. If Step 2 does not solve the issue and/or you are using Acronis True Image Home 2009 Build 9796 or Acronis True Image Echo Build 8353 (Windows Editions), please do the following:

   • Go to Start -> Control Panel -> Programs and Features;

   • Check if there is the SnapAPI entry in the list of installed programs;
     If there is the SnapAPI entry, click on it and choose Uninstall.

   • Open Start -> Run -> regedit;

   •  Remove the current SnapAPI drivers as described in Removing Acronis SnapAPI Drivers.

   • Reboot the machine;

   • Rename the snapapi.dll and snapapivss.dll files to snapapi.old and snapapivss.old in the following folder:

     Windows 32 bit: %WINDIR% -> system32
     Windows 64 bit: %WINDIR% -> syswow64

   • Download Acronis driver update and extract it;

   • Install the extracted file (with disabled logging).

   • Reboot the machine.

More information

If the solution does not eliminate the issue, please collect Acronis Report and Windows System Information File. Then contact Acronis Customer Central with reference to this article.