Knowledge Base

After restoring a disk encrypted with Check Point software, the partitions on it may become inaccessible

This article applies to:

• Acronis Backup software

Description

You can back up a disk encrypted with Check Point software. After restoring the backup, the following will happen:

• The system partition will lose the on-the-fly encryption capabilities;
• All other partitions on the disk will become inaccessible.

Sample scenario

1. You have your system disk encrypted with Check Point software;
2. Using Acronis software, you back up the entire disk (i.e. create an image of it);
3. Then you restore the disk;
4. After the restore, on system boot you may see an error message similar to the following one:

   Pointsec PC Error
   An unexpected problem has occurred and P95tray needs to close.
   An error report was not generated.
   Error code: 0x5001581 (0)

   

5. All non-system partitions on the disk will be inaccessible:

   

As a workaround, you can reenable the Check Point encryption and regain access to the partitions by doing the following:

1. On the restored disk, locate the prcheck.txt file;
2. Open it in any text editor (e.g. Notepad) and add the following line:

   ignore old installation = NO

3. Save the file;
4. Reinstall the Check Point software.

   Data integrity will be preserved.

More information

See also Compatibility of Acronis True Image with Encryption Software.