Knowledge Base

Acronis Management Server databases are not synchronized with each other

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

Acronis Management Server Service stops and starts silently from time to time.

Cause

This is a known issue.

Acronis Management Server databases are not synchronized with each other.

Solution

1. Open Microsoft SQL Server Management Studio:

   If you have Microsoft SQL Express installed, you will need to download and install Microsoft SQL Server Management Studio:

   Microsoft SQL Server 2005 Management Studio Express

   Microsoft SQL Server 2008 Management Studio Express

2. Click New Query;
3. Paste the following query:

   DELETE FROM acronis_cms_cards.dbo.AttachedMachines WHERE NOT EXISTS(SELECT ID FROM acronis_cms.dbo.Machine WHERE ID = MachineID)

4. Execute this query;
5. In the messages it should display how many rows are affected;
6. If the number is above 0, the issue should be fixed;
7. Start the Acronis Management Server Service.

More information

This issue has been fixed and the fix will be available in the next officially released build of Acronis Backup & Recovery 10.