14270: Acronis True Image Home 2010: One-Click Backup Fails with 0x00000067

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Event Codes: 
0x00000067

Set the correct credentials to fix the issue

This article applies to:

  • Acronis True Image Home 2010

Symptoms

  1. In Acronis True Image Home 2010 you have Acronis One-Click Backup task scheduled;
  2. Then you change the user password to log into your machine (or the password expires);
  3. As a result, Acronis One-Click Backup fails with the following code:

    0x00000067

Cause

If the user password is changed, Acronis True Image Home 2010 cannot run operations with the now incorrect credentials.

Solution

Put in the correct system credentials for the Acronis One-Click Backup task:

If the issue persists or if you find simply recreating the task to be an easier option, please recreate the One-Click Backup task:

More information

Please contact Acronis Customer Central if you need assistance.

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