Operation with Acronis Product Fails with "Run list corrupted" or "MFT bitmap corrupted"

Check the disk for errors and install the latest driver update

This article applies to:

Acronis Backup & Recovery 10 Advanced Server
Acronis Backup & Recovery 10 Server for Windows (Standalone)
Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
Acronis Backup & Recovery 10 Advanced Workstation
Acronis Backup & Recovery 10 Workstation (Standalone)
Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
Acronis True Image Home 2011

Symptoms

You run a backup or cloning operations with Acronis product;
Operation fails with one of the following errors:

Run list corrupted

MFT bitmap corrupted

Cause

The disk has errors or Acronis drivers malfunction and cannot access the disk.

Solution

See the appropriate product section for instructions:

Acronis True Image Home 2011

Check for errors the disk that you are attempting to back up or clone:
- Go to the Command Line (Start-Run -> cmd);
- Enter the following command:
  chkdsk DISK: /r
Download, unpack and install SnapAPI Build 586 on the machine where you encounter the error.

Acronis Backup & Recovery 10

Check for errors the disk that you are attempting to back up or clone:
- Go to the Command Line (Start-Run -> cmd);
- Enter the following command:
  chkdsk DISK: /r
Turn on Microsoft VSS instead of Acronis VSS. See Acronis Backup & Recovery 10: Using Microsoft VSS instead of Acronis VSS.
To use VSS for backups, go to Options -> Backup and recovery options -> Default backup options -> Volume shadow copy service and check the option Create snapshots using VSS.
Download, unpack and install SnapAPI Build 600 on the machine where you encounter the error.

(!) After the installation of SnapAPI Build 586 you may be asked to reboot the machine. You can either reboot the machine, or ignore the message and restart the Acronis Managed Machine Service by doing the following:
- Hit Start-Run and type in services.msc;
- Right-click on the Acronis Managed Machine Service and select Restart.

Other Acronis products

Check for errors the disk that you are attempting to back up or clone:
- Go to the Command Line (Start-Run -> cmd);
- Enter the following command:
  chkdsk DISK: /r
Make sure you are using the latest build of the product. See Downloading the Latest Build of Acronis Software

More information

If the issue persists after running CHKDSK and updating SnapAPI, please collect Acronis Report from the problem machine and Contact Acronis Customer Central with a reference to this article.

Files / Downloads:

snapapisetup.zip (format ZIP / 3 MB)

Knowledge Base

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14260: Operation with Acronis Product Fails with "Run list corrupted" or "MFT bitmap corrupted"

Symptoms

Cause

Solution

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