Knowledge Base

Only files from local or external USB disk drives can be backed up to Acronis online storage

This article applies to:

• Acronis True Image Home 2012
• Acronis True Image Home 2011
• Acronis True Image Home 2010
• Acronis True Image Home 2010 Online Backup (Standalone)

If you are using Acronis Backup & Recovery 10 Online see Acronis Backup & Recovery 10 Online: Backup of Network Share to Online Storage Fails.

Symptoms

1. In Acronis Online Backup you select a mapped drive or a network share to back up to Acronis online storage:

   

   

   

2. The product fails with any of the following:
   • The mapped drive or network share fails to be added as the backup source;
   • The mapped drive or network share is added as a backup source, but the backup fails;
   • The mapped drive or network share is added as a backup source, the backup completes, but the resulting backup file is corrupted.

Cause

This is a GUI issue. This operation is not supported.

Acronis Online Backup does not support backup from the following sources:

• Mapped drives;
• Network shares;
• CD/DVD drives;
• Floppy drives;

Solution

Acronis Online Backup supports backup only from the following sources:

• Local disks
• USB disks attached to the machine
• Flash drives attached to the machine

More information

See also:

• Acronis Online Backup in Acronis True Image Home 2010
• Acronis True Image Home 2011: Online Backup